How to Deal with Stress as a Contact Center Manager

 

 

Consider reaching out to a professional for coping mechanisms.

There are two types of work stress that you may encounter on the job: stress that you have to deal with and stress that can be reduced with the right course of action. For the things you may not be able to change, one resource you may want to consider turning to for your stress is therapy. Although many will turn to a counselor when they are struggling with a mental health problem, counseling is designed to help you through any difficult issues in your life. This can include stress, for which counselors will help you to release your day-to-day frustrations and provide you with the insight and coping mechanisms needed to move forward more successfully. But how do you get started? All you have to do to find support is to search for local resources. For example, if you live in New York, do a quick online search of “New York psychotherapists” in order to find a high-quality organization that will be able to care for your needs.

 

Find ways to make your job easier on both you and your team.

 

Does your major stress stem from things that you can actually fix? It’s important that you place a major emphasis on the latter if you wish to make your job less stressful overall. But what can you do? One great example of a way you can reduce your stress as a contact center manager is by finding and recommending a better contact center software for your workplace.

 

At the moment, you may be having to conduct all the oversight on your current and oncoming employees, manage your workflow on another software, and struggle to keep everything together in the process. The right contact center software will offer you a built-in quality management system, an extensive number of integrations with popular CRMS so that you don’t have to worry about physically migrating all of your vital information, and a dashboard that makes it not only easy to connect with and transfer callers but reach them through multiple channels as well. If your stress is a result of how your work is conducted, consider turning to more efficient systems and processes to help you alleviate some of that stress.

 

Look for exercises that will help you relieve your stress at the office.

When you’re dealing with stress in the workplace, it can be hard to experience the immediate relaxation that you need. That said, there are plenty of ways that you can find the peace you need when you begin feeling overwhelmed. Some great ways to break away from your stress and find tranquility include:

• Reframing your thoughts: You may find it much harder to deal with stress when you react to that which is stressing you out and make things more difficult than they truly are. Rather than reacting, learn to act when stress makes an appearance. This means evaluating the situation, asking yourself what the solution is, and creating a plan of action that makes things simpler moving forward. Although this is a muscle you’ll have to develop, it is worth it!
• Making healthier choices in your day-to-day life: Stress can take a toll on the body and mind. If you don’t care for yourself properly, it can have a major impact on you more than others. The solution? Make sure that you’re getting enough exercise, eating a healthy diet, getting plenty of rest, and setting boundaries when it comes to your work. This will help you better cope with stress when and if it does comes.
• Finding exercises you can do at the workplace: The office limits your ability to relax, but that doesn’t mean that there aren’t exercises that are perfectly suited for your needs. For example, learning relaxation exercises like meditation and deep breathing exercises will help you gain access to the relief you need wherever you may be.

Being a contact center manager can be stressful, but there are ways to make the job easier for you. If you find yourself dealing with regular stress, use the tips provided above to learn how to deal with what you can change as well as what you can’t.