Everyone knows that shopping online is fast, convenient, and often cheaper than shopping at retail stores. More people are shopping online than before, and they’re not just purchasing typical items such as clothing and accessories, either – nowadays, people are shopping for other goods, such as food items, medication, lifestyle or hobby items, electronics, automotive parts, and more online. If your business is involved in ecommerce and you have an array of products on offer to customers, it follows that you should have a good order fulfilment procedure in place as well.
Customers love it when companies can offer next-day delivery, for example, or free shipping as well as free returns. And often, the only way your business can do this efficiently is through an ecommerce fulfilment service. You want your products to be delivered efficiently and on time, and, more importantly, you want your customers to be satisfied. So how can you determine if your ecommerce fulfilment process can benefit from a great ecommerce fulfilment provider? Here’s your crucial guide to selecting the best ecommerce fulfilment service for your business.
Clear and precise terms
When you are in the process of selecting an ecommerce fulfilment partner, your prospective partner should state the terms of the agreement as clearly and precisely as possible. In other words, you need to know exactly what kind of service you will be receiving. Don’t neglect to check the fine print as well, and this includes the scope of the contract and the precise fees for various services. Clarify other points such as the minimum and maximum volume accepted by the provider as well as their service guarantee for customers.
Flexibility in their infrastructure and processes
Not all ecommerce businesses have a steady or high flow of transactions. Like any business, you will have your low and peak seasons, or there may be times when you would like to offer various discounts which can result in a higher volume of sales. You need to then make sure that the ecommerce fulfilment provider can handle these fluctuations and has enough flexibility to meet your needs in whatever period. Do they have the equipment necessary to process a maximum number of orders? How about their expertise at handling a large volume of orders? Ask them as well what procedure or process they have when it comes to dealing with overnight shipping and same-day or 2-day shipping and the like.
The right references
When choosing a fulfilment partner for your ecommerce enterprise, you should also carefully consider their references. It’s easy for a provider to claim good service when it actually isn’t. That being said, ask them for clear and verifiable references, and if you can, ask them for references from clients in the same industry as yours.
An efficient network of distribution
If your business only sends and ships goods to customers in a particular area or just within the UK, then you could choose a fulfilment provider who only works in your area. But if you ship internationally, then you may want to have an ecommerce fulfilment partner who has an efficient network of distribution globally as well.